Reflect and Diminish

Use Empathy to de-escalate hot situations

Reflect and Diminish is a technique to deescalate situations where emotions run hot, and where decision making ability is compromised. Letting emotions drive decisions is a mistake, but this does not mean leaders should be devoid of emotions.

 by the author.

--

--

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store