Reflect and Diminish is a technique to deescalate situations where emotions run hot, and where decision making ability is compromised.

Use Empathy to de-escalate hot situations

Reflect and Diminish is a technique to deescalate situations where emotions run hot, and where decision making ability is compromised. …

“Once a CEO hungers for a deal, he or she will never lack for forecasts that justify the purchase. Subordinates will be cheering, envisioning enlarged domains and the compensation levels that typically increase with corporate size. Investment bankers, smelling huge fees, will be applauding as well. (Don’t ask the barber whether you need a haircut.) If the historical performance of the target falls short of validating its acquisition, large ‘synergies’ will be forecast. Spreadsheets never disappoint.”

— Warren Buffett

“The day soldiers stop bringing you their problems is the day you have stopped leading them. They have lost their confident that you can help them or concluded that you do not care. Either case is a failure of leadership.”

— Colin Powell

The commander in the field is always right and the rear echelon is wrong, unless proved otherwise.

— Colin Powell

The best way to avoid having to fire underperformers is not to hire them. This is why we would rather our hiring process generate more false negatives (people we should have hired but didn’t) than false positives (we shouldn’t have hired but did).

Test yourself: If you could trade the bottom 10 percent of your team for new hires, would your organization improve? If so, then you need to look at the hiring process that yielded those low performers and see how you can improve it. Another test: Are there members of your team whom, if they told you they were leaving, you would not fight hard to keep? If there are employees you would let go, then maybe you should.

— Eric Schmidt, “How Google Works”

Alex Czartoryski

Skeptic, Generalist, Ignoramus

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